1plus Privacy Policy

Welcome to the 1plus Privacy Policy. 1plus ("1plus", "we", "us", "our") is committed to protecting the privacy and personal data of all users ("you", "your", "Player") who access or use the 1plus online gaming platform at 1plus.live (the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information in connection with your use of the Platform and all related services.

This Privacy Policy is incorporated by reference into the 1plus Terms & Conditions and forms part of the binding agreement between you and 1plus. By registering an account, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy applies to all personal data collected through the 1plus website, mobile platform, customer support channels, and any other touchpoints through which you interact with 1plus. If you have any questions about how we handle your data, please refer to Section 14 (Contact Us) of this Policy.

For the purposes of applicable data protection legislation, including the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines (the "DPA") and its Implementing Rules and Regulations, 1plus acts as the data controller in respect of the personal data it collects and processes in connection with the Platform.

As data controller, 1plus determines the purposes and means of processing your personal data. We are responsible for ensuring that your personal data is processed lawfully, fairly, and transparently, and that appropriate technical and organizational measures are in place to protect it against unauthorized access, loss, or misuse.

If you have any concerns about how 1plus processes your personal data, or if you wish to exercise any of your data subject rights under the DPA, please contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.

1plus collects personal data that is necessary for the operation of the Platform, the provision of our services, and compliance with our legal and regulatory obligations. The categories of personal data we collect include the following:

3.1 Identity & Registration Data

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Email address (used as your primary account identifier and for communications)
• Mobile phone number (for account security and transaction notifications)
• Residential address (city, province, and region within the Philippines)
• Username and encrypted password

3.2 Identity Verification (KYC) Data

• Copies of valid Philippine government-issued photo identification (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, voter's ID)
• Proof of address documents (e.g., utility bills, bank statements, or government correspondence)
• Selfie or liveness verification image (where required for enhanced identity verification)

3.3 Financial & Transaction Data

• GCash or PayMaya account details (registered mobile number and account name)
• Philippine bank account details (account name, bank name, and account number) for BPI, BDO, Metrobank, and other supported banks
• Deposit and withdrawal transaction history, including amounts in Philippine Peso (₱), timestamps, and payment method used
• Gaming activity records, including game history, wager amounts, wins, losses, and bonus usage

3.4 Technical & Usage Data

• IP address and approximate geolocation (country and city level)
• Browser type, version, and operating system
• Session duration, login timestamps, and pages visited on the Platform
• Device identifiers (where you access the Platform via a mobile device)
• Cookie and tracking data (see Section 10 for full details)

3.5 Communications Data

• Records of your communications with the 1plus customer support team, including live chat transcripts and email correspondence
• Your marketing preferences and responses to promotional communications
• Feedback, survey responses, and complaints submitted to 1plus

1plus collects personal data through the following channels and methods:

• Account Registration: When you create a 1plus account, you directly provide us with your identity and contact information.
• KYC Verification: When you submit identity documents to complete the Know Your Customer (KYC) verification process required for withdrawals and higher deposit limits.
• Financial Transactions: When you make deposits or request withdrawals, your payment method details and transaction data are collected and recorded.
• Platform Usage: Automatically, as you navigate and interact with the 1plus Platform — including game play, page visits, and feature usage — through server logs, cookies, and similar technologies.
• Customer Support: When you contact our support team via live chat or email, we collect the content of your communications and any information you provide to resolve your query.
• Third-Party Sources: In limited circumstances, we may receive data about you from third-party identity verification providers, fraud prevention services, or payment processors to supplement the information you have provided directly.

1plus uses the personal data we collect for the following specific purposes. We process your data only where we have a lawful basis to do so (see Section 6 for details on legal bases):

Under the Data Privacy Act of 2012 (RA 10173) of the Philippines, 1plus is required to have a lawful basis for each instance of personal data processing. We rely on the following legal bases:

• Contract Performance: Processing is necessary to perform our contractual obligations to you under the 1plus Terms & Conditions — including account management, game provision, and payment processing.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and gaming regulatory requirements.
• Consent: For certain processing activities — such as sending you marketing communications or using non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw consent at any time.
• Legitimate Interest: For processing activities such as fraud prevention, platform security, and analytics, where our legitimate business interests do not override your fundamental rights and freedoms.

1plus does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment Processors: We share necessary financial data with payment service providers — including GCash, PayMaya, BPI, BDO, and Metrobank — to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity Verification Providers: We may share your identity documents and biometric data with licensed third-party KYC and identity verification service providers to fulfill our regulatory obligations.
• Game Providers: Third-party game studios and providers whose games are available on the 1plus Platform may receive limited technical data (such as session tokens and game results) necessary to operate their games. They do not receive your full identity or financial data.
• Regulatory Authorities: We are required by law to share certain data with Philippine regulatory and law enforcement authorities, including PAGCOR and the Anti-Money Laundering Council (AMLC), where required by applicable regulations or court order.
• Analytics and Technology Providers: We use trusted third-party technology providers for platform analytics, security monitoring, and customer support tools. These providers process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 1plus's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

1plus retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, 1plus will securely delete or anonymize your personal data in accordance with our internal data disposal procedures. Where data is anonymized rather than deleted, the resulting anonymized data may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify you.

1plus takes the security of your personal data seriously and implements a range of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and the 1plus Platform is encrypted using industry-standard 256-bit SSL/TLS encryption.
• Encrypted Data Storage: Sensitive personal data — including identity documents and financial information — is stored in encrypted form on secure servers.
• Password Security: Account passwords are stored using strong one-way cryptographic hashing algorithms. 1plus staff cannot view your password in plain text.
• Two-Factor Authentication (2FA): 1plus supports and encourages the use of two-factor authentication to add an additional layer of security to your account.
• Access Controls: Access to personal data within 1plus is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Security Monitoring: 1plus employs continuous security monitoring, intrusion detection systems, and regular security audits to identify and address potential vulnerabilities.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 1plus will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

1plus uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and deliver a personalized experience. A cookie is a small text file placed on your device when you visit the Platform.

10.1 Types of Cookies We Use

10.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling essential cookies may affect the functionality of the 1plus Platform and prevent you from accessing certain features, including your account. For instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

Under the Data Privacy Act of 2012 (RA 10173) of the Philippines, you have the following rights in relation to your personal data held by 1plus. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data 1plus holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data. You can update most of your account information directly through your account settings.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interest as our legal basis, including for direct marketing purposes.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to 1plus in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to Lodge a Complaint: If you believe 1plus has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The 1plus Platform is strictly intended for adults aged 21 years and above, in accordance with applicable Philippine gaming regulations. 1plus does not knowingly collect personal data from individuals under the age of 21.

As part of our registration process, all new 1plus players are required to confirm that they are 21 years of age or older and to submit valid government-issued identification for age verification. If our KYC process reveals that a player is under the age of 21, the account will be immediately suspended, all balances will be forfeited, and the matter may be reported to the relevant regulatory authorities.

If you are a parent or guardian and believe that your child has registered an account on the 1plus Platform, please contact our support team immediately using the contact details in Section 14. We will investigate and take appropriate action without delay.

1plus reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify you through one or more of the following methods:

• Sending a notification to the email address registered to your 1plus account
• Displaying a prominent notice on the 1plus Platform when you next log in
• Updating the "Last Updated" date at the top of this Privacy Policy page

Your continued use of the 1plus Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must stop using the Platform and may request the closure of your account by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1plus processes your personal data, please contact our Data Protection Officer (DPO) using the details below. We are committed to addressing all privacy-related inquiries promptly and transparently.

For complaints that have not been resolved to your satisfaction by our DPO, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent supervisory authority responsible for enforcing the Data Privacy Act of 2012.

All data subject rights requests — including requests for access, rectification, erasure, or portability of your personal data — should be submitted in writing to the email address above. To help us process your request efficiently, please include your full name, registered email address, and a clear description of your request.